Mortgage Arrears

Mortgage Arrears

Course Outline

  • 3 Modules:
  1. The Code
  2. The Mortgage Arrears Resolution Process
  3. Appeals and Repossession
  • Short quiz for each module
  • Final course test for module objectives
  • Duration: 30 mins - 1 hour

Who is the course for?

Tailored versions of handling Mortgage Arrears are available for different financial sectors, including:

icon  Retail banking

icon  Wholesale banking

icon  Mortgage providers

icon  Solicitors

icon  Accountants

Available Countries

  • Ireland

Course Features

Rigorous Testing: Spot questions are used throughout the course to increase user engagement with the learning material. These questions either probe to expand on a learner’s existing knowledge of the subject matter or reinforce key learning points. Each module ends in a short quiz. The course ends with a 12-question course test with an 80% pass mark. Questions in the course are randomised from a choice of three so that learners may retake without getting the same questions.


Customised Content: CityLearning offers versions of Combat Money Laundering and Terrorist Financing tailored to different financial sectors. Additionally, this eLearning course can be customised with content specific to your company.


Accessibility: This course contains audio narration throughout.


Glossary of Terms: Unfamiliar terms are linked to this glossary when they are first used in the course. The glossary can be accessed at any time.


Multimedia Design: This course gets the message across with a mix of text, images, animation and video.


Interactive Content: We design our courses to keep learners engaged and thinking.

Combat Money Laundering and Terrorist Financing contains:

  • navigational interactive elements, such as next/back buttons and icons that reveal more content once clicked.
  • learning interactive elements, including a scenario that lets learners practice assessing a customer for risk and performing customer due diligence.


Modular Structure: This course is broken down into short modules that take 10-15 minutes to complete, so learners can easily finish this course at their own pace.


Real Life Case Studies: Learners benefit from studying recent examples of money laundering cases. These highlight the importance of preventing financial crime.