From March 2026, your firm is required to comply with the new Consumer Protection Code. Under the CBI’s guidance, it is essential that CBI-regulated firms provide appropriate training to relevant staff on consumers in vulnerable circumstances.
To help you prepare, CityLearning has developed Consumers in Vulnerable Circumstances. This course uses practical examples and case studies to teach staff how to support consumers in vulnerable circumstances and apply best-practice approaches backed by research.
Request a brochure or demo below to learn more!
CityLearning’s eLearning training courses have been trusted by major financial institutions, along with other large corporations and organisations such as key government bodies, law firms and many more for over 25 years.
Consumers in Vulnerable Circumstances offers a practical way of ensuring that your staff are trained and tested on identifying and supporting consumers in vulnerable circumstances.Â
Consumers in Vulnerable Circumstances consists of three modules, each covering key aspects of customer vulnerability. The course finishes with a course test consisting of randomly generated questions on all three modules.
Understanding Vulnerability
Supporting Consumers in Vulnerable Circumstances
Scenarios – Delivering Good Outcomes
Rigorous Testing: Spot questions are used throughout these courses to increase user engagement; they either probe to expand on a learner’s existing knowledge of the subject matter or reinforce key learning points. Each module ends in a short quiz and the course ends in a 20 question test with an 80% pass mark. Questions in the course tests are randomised from a choice of three so that learners may retake without getting the same questions.
Accessibility: These courses contain audio narration throughout.
Glossary of Terms: Unfamiliar terms are linked to this glossary when they are first used in these courses. The glossary can be accessed at any time.
Multimedia Design: These courses get the message across with a mix of text, images, animation and video.
Interactive Content: We design our courses to keep learners engaged and thinking. Consumers in Vulnerable Circumstances contains:
Modular Structure:
This course is broken down into short modules that take around 10 minutes to complete, so learners can complete this course at their own pace.
CityLearning enjoys a longstanding reputation for the highest quality course content. We are committed to continuous improvement and have a well-established Quality Assurance System in place to measure and enhance our performance.
All project personnel are highly experienced in developing generic, customised and bespoke eLearning solutions for our clients.
Our courses are regularly reviewed by Subject Matter Experts and thought leaders in the industry. The content is also reviewed by financial services regulatory consultants in the UK and a leading law firm in Ireland.
CityLearning has been creating eLearning compliance training courses for over 25 years. Our courses are accredited for Continuing Professional Development (CPD) by multiple bodies in the UK and Ireland.
We have more than a decade’s experience developing eLearning courses about conduct and treating customers fairly.
Consumers in Vulnerable Circumstances should take approximately 30-45 minutes to complete.
Consumers in Vulnerable Circumstances is an eLearning course that should be taken online using a Learning Management System (LMS). This can be either our propriety LMS, CityREPORTs, or an LMS already in place in your company.
CityLearning courses are fully SCORM-compliant for easy upload to another LMS.
The per-user cost of CityLearning’s compliance courses varies based on the number of users and whether you opt to purchase additional courses.
Get in touch with us today for a quote. Please let us know which courses you are interested in and the number of users per course.
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