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e-LEARNING COURSES
Anti-Money Laundering
Market Abuse Course
Ethics/Conflicts of Interest Course
Operational Risk Management
Sanctions Overview
Treating Customers Fairly
Corporate Governance
Data Protection Course
Complaints Handling Course
Sanctions Guidance for Underwriters
Mortgage Arrears
Consumer Protection Code
Fitness & Probity
Anti-Bribery & Corruption Course
Criminal Finances Act
Fraud Awareness Course
Whistleblowing
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Office Health & Safety Course
Conduct Risk
Cyber & Information Security Course
Vulnerability and the Customer
Competition Law
FCA/PRA Regulation
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HOME
e-LEARNING COURSES
Anti-Money Laundering
Market Abuse Course
Ethics/Conflicts of Interest Course
Operational Risk Management
Sanctions Overview
Treating Customers Fairly
Corporate Governance
Data Protection Course
Complaints Handling Course
Sanctions Guidance for Underwriters
Mortgage Arrears
Consumer Protection Code
Fitness & Probity
Anti-Bribery & Corruption Course
Criminal Finances Act
Fraud Awareness Course
Whistleblowing
Equality & Diversity
SMC & CR
Office Health & Safety Course
Conduct Risk
Cyber & Information Security Course
Vulnerability and the Customer
Competition Law
FCA/PRA Regulation
See All Courses »
COMPLIANCE MONITORING
CUSTOMISE
ABOUT
CONTACT
Request a Demo
Search for:
Complaints Handling Course
Compliance eLearning solutions - Anti Money Laundering
Complaints Handling
Download a Brochure »
Course Outline
4 Modules:
Importance of Complaints
Managing Complaints
Treating Customers Fairly
Escalated Complaints
Each module ends with a short quiz
Final course test on module objectives
Duration: 1.5 hours
Who is the course for?
Accountancy firms
Asset management
Credit unions
Investment Banking
Leasing and finance
Life Assurance
Mortgage providers
Retail banking
Solicitors
Stockbroking
Treasury
Wholesale banking
Available Countries
Ireland
UK
Course Features
20 Randomised Questions. 80% Pass Rate.
Customised content specific to your Organisation or Sector.
Audio Narration
Glossary of Terms
Multimedia Design / Creative Interactive Content.
