Complaints Handling Course – City Learning

Complaints Handling

Course Outline

4 Modules:

Importance of Complaints
Managing Complaints
Treating Customers Fairly
Escalated Complaints

Each module ends with a short quiz
Final course test on module objectives
Duration: 1.5 hours

Who is the course for?

Accountancy firms

Asset management

Credit unions

Investment banking

Mortgage providers

Retail banking

Solicitors

Stockbroking

Treasury

Wholesale banking

Leasing and finance

Life assurance

Available Countries

Ireland
UK

Course Features

20 Randomised Questions. 80% Pass Rate.

Customised content specific to your Organisation or Sector.

Audio Narration

Glossary of Terms

Multimedia Design / Creative Interactive Content.