Complaints Handling Course

Complaints Handling


  • 4 Modules:
  1. Importance of Complaints
  2. Managing Complaints
  3. Treating Customers Fairly
  4. Escalated Complaints
  • Each module ends with a short quiz
  • Final course test on module objectives
  • Duration: 1.5 hours

icon  Accountancy firms

icon  Asset management

icon  Credit unions

 icon  Investment banking

icon  Mortgage providers

icon  Retail banking

icon  Solicitors

icon  Stockbroking

icon  Treasury

icon  Wholesale banking

icon  Leasing and finance

icon  Life assurance

  • Ireland
  • UK

20 Randomised Questions. 80% Pass Rate.

Customised content specific to your Organisation or Sector.

Audio Narration

Glossary of Terms

Multimedia Design / Creative Interactive Content.