Tailored versions of our Conduct Risk eLearning course can be made for different sectors. This includes:

• Asset Management
• Fintech
• Funds
• General Insurance
• Investment Banking
• Life Assurance
• Retail Banking
• Stockbroking
• Wholesale Banking

Conduct Risk from CityLearning is built around a set of learning objectives to ensure your staff are fully trained in managing conduct risk. The objectives for the UK and Irish courses are slightly different, as the second module of the course is focused on the local accountability regime and relevant legislation – Senior Managers & Certification Regime and Consumer Duty in the UK, Individual Accountability Framework in Ireland.

Both versions of Conduct Risk cover the objectives listed below.  After completing this course, you will be able to:

• define conduct risk.
• list the main parties involved in conduct risk management.
• recognise the importance of placing all customers, especially the vulnerable ones, at the heart of your business.
• outline the role and powers of the local financial conduct regulator.
• name the possible consequences for misconduct.
• describe how you assess and mitigate conduct risk across your company.
• discuss how you embed a strong conduct risk culture in your company.
• illustrate how conduct risk performance is monitored using Management Information (MI).

This conduct risk eLearning course from CityLearning covers the importance of treating customers fairly and teaches your staff how to deliver good customer outcomes.

Conduct Risk teaches your staff the importance of placing customers at the heart of your business. This course will help embed a culture of treating customers fairly throughout your company from the top down. It summarises the main provisions of the local accountability regime – the Senior Managers and Certification Regime (SM&CR) in the UK and the Individual Accountability Framework (IAF) in Ireland – and explains how these requirements are implemented through your company’s conduct risk framework. It tells your staff what the rules for conduct they must follow look like in practice.  It describes how to measure conduct risk performance by monitoring the delivery of good customer outcomes through Management Information (MI).   

Conduct Risk ends in a 11-question course test. Learners must answer at least 9/11 questions correctly to pass the course. Their score will be automatically saved in CityLearning’s Learning Management System (LMS) CityREPORTs, so that compliance with conduct risk training requirements can easily be proven.

Rigorous Testing: Spot questions are used throughout the course to increase user engagement with the learning material; they either probe to expand on a learner’s existing knowledge of the subject matter or reinforce key learning points. Each module ends in a short quiz, and the course ends in a 10-question test with an 80% pass mark. Questions in the course test are randomised from a choice of three so that learners may retake without getting the same questions.

Customised Content: CityLearning can customise Conduct Risk to fit your company’s conduct risk framework.

Accessibility: This course contains audio narration throughout.

Glossary of Terms: Unfamiliar terms are linked to this glossary when they are first used in the course. The glossary can be accessed at any time.

Multimedia Design: This course gets the message across with a mix of text, images, animation and video.

Interactive Content: We design our courses to keep learners engaged and thinking. Conduct Risk contains:

• navigational interactive elements, such as next/back buttons and icons that reveal more content once clicked.
• learning interactive elements, including scenario-based questions.

Modular Structure: This course is broken down into short modules that take 10-15-minutes to complete, so learners can easily finish this course at their own pace.

Real Life Case Studies: Learners benefit from studying the consequences companies have faced recently for not treating their customers fairly. These highlight the importance of conduct risk.

Conduct Risk is available off-the-shelf for the UK and Ireland, with content tailored to each jurisdiction.

CityLearning enjoys a longstanding reputation for the highest quality course content. We are committed to continuous improvement and have a well-established Quality Assurance System in place to measure and enhance our performance.

All project personnel are highly experienced in developing generic, customised and bespoke eLearning solutions for our clients.

Our courses are regularly reviewed by Subject Matter Experts at our client companies, a UK-based financial services regulatory consultancy and a leading Irish law firm.

CityLearning has been creating eLearning compliance training courses for 25 years. Our courses are accredited for Continuing Professional Development (CPD) by multiple bodies in the UK and Ireland.

We first developed Conduct Risk more than 10 years ago to teach staff about the UK financial conduct regulator’s Treating Customers Fairly (TCF) Outcomes. This eLearning course has undergone continuous improvement since to stay fit-for-purpose in the constantly evolving conduct risk regulatory landscape.