Conduct Risk Training

Conduct Risk Training

Conduct Risk

Conduct Risk, the risk of acting in a way that could harm customers or financial markets, is one of the top trends in financial services regulation today. The Central Bank of Ireland (CBI) has made protecting consumers one of their primary objectives for the coming years. They expect the companies they supervise to help them meet this objective by delivering good customer outcomes. The CBI strongly believes that a change in culture is needed throughout the financial services industry. They consider embedding conduct risk throughout every business a crucial step toward realising this change, and view employee training as a key part of this process.

That’s where CityLearning can help! We’ve been training staff in the UK on conduct risk for more than 10 years and have recently developed Conduct Risk Ireland in direct response to the establishment of the Individual Accountability Framework (IAF). This *NEW* eLearning course will teach your staff what conduct risk is and why it’s so important. It explains what requirements the IAF is introducing and how to comply with them. Conduct Risk Ireland breaks down for your staff what delivering good outcomes looks like in their roles.   

If you are looking to train staff in the UK, we also offer Conduct Risk UK.

Book a short demo of Conduct Risk Ireland to learn more about conduct risk training from CityLearning.

Conduct Risk Courses in the UK and Ireland

CityLearning has been providing conduct risk training to the UK since the days when “conduct risk” was called “treating customers fairly,” more than ten years ago. Just as the CBI looked to the UK Financial Conduct Authority’s conduct risk framework and Senior Managers and Certification Regime as a model for the IAF and its Senior Executive Accountability Regime, CityLearning has developed Conduct Risk Ireland based on our well-established Conduct Risk UK eLearning course. Both courses explain what conduct risk is and how it’s managed. Conduct Risk Ireland gives an overview of the four main components of the IAF:

  • Senior Executive Accountability Regime (SEAR)
  • Standards of Conduct
  • Enhancements to the Fitness and Probity Regime
  • Extension of the CBI’s Powers
Who is the Target Audience for This Conduct Risk Course?

Tailored versions of our conduct risk eLearning course can be made for different sectors.

This includes:

  • Asset Management
  • Fintech
  • Funds
  • General Insurance
  • Investment Banking
  • Life Assurance
  • Retail Banking
  • Stockbroking
  • Wholesale Banking

Learning Objectives

Conduct Risk Ireland from CityLearning is built around a set of learning objectives to ensure your staff are fully trained in managing conduct risk.

After completing this course, you will be able to:

Module 1: What is Conduct Risk?

  • define conduct risk.
  • list the main parties involved in conduct risk management.
  • outline the role, objectives and powers of the Central Bank of Ireland (CBI).
  • recognise the importance of placing all customers, especially the vulnerable ones, at the heart of your business.

Module 2: The Individual Accountability Framework

  • explain why the Individual Accountability Framework (IAF) was established.
  • summarise what is required for certification under the Fitness & Probity regime (F&P).
  • specify the main provisions of the IAF.
  • identify the requirements within the Senior Executive Accountability Regime (SEAR).
  • recite the conduct standards introduced by the IAF.
  • name the possible consequences for misconduct.

Module 3: Our Conduct Risk Framework

  • describe how you assess and mitigate conduct risk across your company.
  • discuss how you embed a strong conduct risk culture in your company.
  • illustrate how conduct risk performance is monitored using Management Information (MI).

Conduct Risk UK has similar objectives to Conduct Risk Ireland and teaches your staff about their obligations under the Senior Managers and Certification Regime (SMCR) and new Consumer Duty.

What Does This Conduct Risk Course Cover?

For staff in the UK, CityLearning offers Conduct Risk UK. This course will acquaint your staff with the Senior Managers and Certification Regime (SMCR) and introduce their new obligations under the incoming Consumer Duty. There are two versions of Conduct Risk UK, one of which is tailored to suit the Lloyd’s market. Get in touch with us to learn more about Conduct Risk UK.  


Conduct Risk Ireland covers the importance of treating customers fairly and teaches your staff how to deliver good customer outcomes in line with the new Individual Accountability Framework (IAF).

This conduct risk eLearning course from CityLearning teaches your staff the importance of placing customers at the heart of your business. This course will help embed a culture of treating customers fairly throughout your company from the top down. It summarises the main provisions of the IAF and explains how these requirements are implemented through your company’s conduct risk framework. It describes how to measure conduct risk performance by monitoring the delivery of good customer outcomes.   


Conduct Risk ends in a 10-question course test. Learners must answer at least 8/10 questions correctly to pass the course. Their score will be automatically saved in CityLearning’s Learning Management System (LMS) CityREPORTs, so that compliance with conduct risk training requirements can easily be proven.

Course Features

Rigorous Testing: Spot questions are used throughout the course to increase user engagement with the learning material. These questions either probe to expand on a learner’s existing knowledge of the subject matter or reinforce key learning points. Each module ends in a short quiz. The course ends in a 10-question test with an 80% pass mark. Questions in the course are randomised from a choice of three so that learners may retake without getting the same questions.

Customised Content: CityLearning can customise Conduct Risk to fit your company’s conduct risk framework.

Accessibility: This course contains audio narration throughout.

Glossary of Terms: Unfamiliar terms are linked to this glossary when they are first used in the course. The glossary can be accessed at any time.

Multimedia Design: This course gets the message across with a mix of text, images, animation and video.

Interactive Content: We design our courses to keep learners engaged and thinking. Conduct Risk contains:

  • navigational interactive elements, such as next/back buttons and icons that reveal more content once clicked.
  • learning interactive elements, including scenario-based questions.

Modular Structure: This course is broken down into short modules that take less than 20 minutes to complete, so learners can easily finish this course at their own pace.

Real Life Case Studies: Learners benefit from studying the consequences companies have faced recently for not treating their customers fairly. These highlight the importance of conduct risk.

Available Countries

Conduct Risk is available off-the-shelf for Ireland and the UK, with content tailored to each jurisdiction.

Quality Assurance

CityLearning enjoys a longstanding reputation for the highest quality course content. We are committed to continuous improvement and have a well-established Quality Assurance System in place to measure and enhance our performance.

All project personnel are highly experienced in developing generic, customised and bespoke eLearning solutions for our clients.


Our courses are regularly reviewed by Subject Matter Experts at our client companies, a UK-based financial services regulatory consultancy and a leading Irish law firm.

Why Choose CityLearning for Conduct Risk Training?

CityLearning has been creating eLearning compliance training courses for 25 years. Our courses are accredited for Continuing Professional Development (CPD) by multiple bodies in Ireland and the UK.


We first developed a course on conduct risk, then called Treating Customers Fairly (TCF), more than 10 years ago to teach staff about the UK Financial Services Authority’s (FSA) TCF Outcomes. This course was renamed Conduct Risk in 2013 to match the change in terms that accompanied the FSA becoming the FCA (Financial Conduct Authority). This conduct risk eLearning course has been continuously improved since to adhere to the FCA’s constantly evolving conduct risk framework.

Frequently Asked Questions

Is this course approved for CPD?

Yes, Conduct Risk UK has been approved for one hour of CPD by the Chartered Insurance Institute (CII) in the UK.

We will be requesting accreditation for Conduct Risk Ireland from the following bodies in Ireland soon:

  • Institute of Bankers (IOB)
  • Life Insurance Association (LIA)
  • Insurance Institute of Ireland (III)

We can request CPD accreditation from other bodies if necessary.

How long will it take to complete this course?

Conduct Risk should take approximately one hour to complete.

How is this course delivered?

Conduct Risk is an eLearning course that should be taken online using a Learning Management System (LMS). This can be either our propriety LMS, CityREPORTs, or an LMS already in place in your company.

CityLearning courses are fully SCORM-compliant for easy upload to another LMS.

Can I customise this course?

Yes, Conduct Risk can be customised to reflect your company’s conduct risk framework and any specific conduct risk training needs you have.

How much does this course cost?

The cost per user of CityLearning’s AML eLearning compliance course depends on the number of users taking the course and whether you take only this course or other CityLearning courses in addition to Conduct Risk.

Get in touch with us today for a quote. Please be sure to let us know how many users will be taking the course(s) and which course(s) you are interested in.  

Other Courses

If you are looking at Conduct Risk, you may also be interested in these other courses from CityLearning: