Tailored versions of our fraud prevention eLearning course can be made for different sectors. This includes:

This includes:

• Accountancy Firms
• Asset Management
• Aviation Leasing
• Credit Unions
• Fintech
• General Insurance
• Investment Banking
• Law Firms
• Leasing and Finance
• Life Assurance
• Mortgage Providers
• Retail Banking
• Stockbroking
• Treasury
• Wholesale Banking

Fraud Awareness training from CityLearning is built around a set of compliance learning objectives to ensure your staff are trained to spot and prevent fraud.

After completing this course, you will be able to:

Module 1: What is Fraud?

• discuss the effects of fraud on customers’ welfare.
• distinguish between internal and external fraud.
• explain how fraudsters obtain the personal information they use to defraud customers.
• describe the factors which can increase a customer’s vulnerability to fraud.

Module 2: Internal and External

• outline the types of Authorised Push Payment (APP) fraud.
• identify cheque fraud, payment card fraud, cyber-enabled fraud, mortgage and credit fraud and money mule fraud.
• differentiate between internal and mixed fraud.

Module 3: Other Fraud Risks

• define social engineering.
• recognise the need for caution while using the internet.
• relate why it’s important not to lose or carelessly use work-related mobile devices, documents or other items.
• describe the risks entailed in careless disposal of items containing sensitive data.
• list the high-level fraud prevention measures employed by your company.
• summarise how and to whom to report an actual or suspected instance of fraud.

Fraud Awareness from CityLearning covers the basics of fraud awareness and prevention for staff based in Ireland, though it can be customised for other jurisdictions as needed. It introduces the different forms of fraud your staff may encounter both at work and in their everyday lives and explains how they can prevent fraud in your company. This course teaches about the different ways fraudsters can get the information they need to defraud customers and the different measures in place in your company to prevent them from doing so.

Fraud Awareness ends in a 12-question course test. Learners must answer at least 10/12 questions correctly to pass the course. Their score will be automatically saved in CityLearning’s Learning Management System (LMS) CityREPORTs, so that compliance with fraud awareness training requirements can easily be proven.  

Rigorous Testing: Spot questions are used throughout the course to increase user engagement with the learning material. These questions either probe to expand on a learner’s existing knowledge of the subject matter or reinforce key learning points. Each module ends in a short quiz. The course ends with a test that has an 80% pass mark. Questions in the course are randomised from a choice of three so that learners may retake without getting the same questions.

Customised Content: CityLearning can tailor Fraud Awareness to different jurisdictions and customise the course with content specific to your company.

Accessibility: This course contains audio narration throughout.

Glossary of Terms: Unfamiliar terms are linked to this glossary when they are first used in the course. The glossary can be accessed at any time.

Multimedia Design: This course gets the message across with a mix of text, images, animation and video.

Interactive Content: We design our courses to keep learners engaged and thinking. Complaints Handling contains:

• navigational interactive elements, such as next/back buttons and icons that reveal more content once clicked.
• learning interactive elements, including scenario-based questions.

Modular Structure: This course is broken down into short modules that take less than 15 minutes to complete, so learners can easily finish this course at their own pace.

Real Life Case Studies: Learners benefit from studying recent examples of fraud cases. These highlight the importance of preventing fraud.

Our complaint handling eLearning course is available in off-the-shelf versions for Ireland and the UK, with content tailored to each jurisdiction.

If you need to train staff on treating customers well in any other jurisdiction or multiple jurisdictions, we can tailor Complaints Handling to suit your needs.

CityLearning enjoys a longstanding reputation for the highest quality course content. We are committed to continuous improvement and have a well-established Quality Assurance System in place to measure and enhance our performance.

All project personnel are highly experienced in developing generic, customised and bespoke eLearning solutions for our clients.

Our courses are regularly reviewed by Subject Matter Experts at our client companies, a UK-based financial services regulatory consultancy and a leading Irish law firm.

CityLearning has been creating eLearning compliance training courses for 25 years. Our courses are accredited for Continuing Professional Development (CPD) in Ireland by the Institute of Bankers (IOB), Life Insurance Association (LIA) and Insurance Institute of Ireland (III), and by the Chartered Insurance Institute (CII) in the UK.

One of CityLearning’s longstanding customers, a large Irish bank tasked CityLearning with developing a customised Fraud Awareness course that would highlight the real-life impact of fraud. CityLearning worked with this Bank to add a custom story feature to the course. This feature, when clicked outlined actual cases of fraud experienced by the bank in an engaging narrative format. The stories took learners on a journey starting with the context in which the fraud took place, then on to a description of the fraud and finally outlining the devastating consequences of the fraud.