Fraud Awareness Course

Fraud Awareness


Fraud Awareness from CityLearning is an eLearning course that teaches your staff about the types of fraud they may encounter and how they can prevent fraud and protect your customers.

Broken down into three 20-minute modules, your staff will get the knowledge and skills they need to tackle fraud both at work and in their everyday lives.

Book a short demo of Fraud Awareness to learn more about this eLearning compliance training course from CityLearning.

Fraud Awareness Training Courses in Ireland

CityLearning has provided eLearning compliance courses to nearly all major financial institutions in Ireland along with other large corporations and organisations such as key government bodies, law firms and many more.

CityLearning’s online fraud awareness and fraud prevention eLearning course is bespoke to Ireland. It includes information about the Central Bank of Ireland’s SAFE Test for spotting financial fraud and the Garda National Economic Crime Bureau’s Fraud Assessment and Commercial Fraud Investigation Units.

While the off-the-shelf version of Fraud Awareness is designed for Irish companies, most of the information in this course applies worldwide. The course can be customised for any jurisdiction required, or a global version can be created for staff located in multiple jurisdictions.

Who is the Target Audience for This Fraud Awareness Training Course?

Tailored versions of our fraud prevention eLearning course can be made for different sectors. This includes:

This includes:

  • Accountancy Firms
  • Asset Management
  • Aviation Leasing
  • Credit Unions
  • Fintech
  • General Insurance
  • Investment Banking
  • Law Firms
  • Leasing and Finance
  • Life Assurance
  • Mortgage Providers
  • Retail Banking
  • Stockbroking
  • Treasury
  • Wholesale Banking

Learning Objectives

Fraud Awareness training from CityLearning is built around a set of compliance learning objectives to ensure your staff are trained to spot and prevent fraud.


After completing this course, you will be able to:


Module 1: What is Fraud?

  • discuss the effects of fraud on customers’ welfare.
  • distinguish between internal and external fraud.
  • explain how fraudsters obtain the personal information they use to defraud customers.
  • describe the factors which can increase a customer’s vulnerability to fraud.


Module 2: Internal and External

  • outline the types of Authorised Push Payment (APP) fraud.
  • identify cheque fraud, payment card fraud, cyber-enabled fraud, mortgage and credit fraud and money mule fraud.
  • differentiate between internal and mixed fraud.


Module 3: Other Fraud Risks

  • define social engineering.
  • recognise the need for caution while using the internet.
  • relate why it’s important not to lose or carelessly use work-related mobile devices, documents or other items.
  • describe the risks entailed in careless disposal of items containing sensitive data.
  • list the high-level fraud prevention measures employed by your company.
  • summarise how and to whom to report an actual or suspected instance of fraud.

What Does This Fraud Awareness and Prevention Course Cover?

Fraud Awareness from CityLearning covers the basics of fraud awareness and prevention for staff based in Ireland, though it can be customised for other jurisdictions as needed. It introduces the different forms of fraud your staff may encounter both at work and in their everyday lives and explains how they can prevent fraud in your company. This course teaches about the different ways fraudsters can get the information they need to defraud customers and the different measures in place in your company to prevent them from doing so.


Fraud Awareness ends in a 12-question course test. Learners must answer at least 10/12 questions correctly to pass the course. Their score will be automatically saved in CityLearning’s Learning Management System (LMS) CityREPORTs, so that compliance with fraud awareness training requirements can easily be proven.  

Course Features

Rigorous Testing: Spot questions are used throughout the course to increase user engagement with the learning material. These questions either probe to expand on a learner’s existing knowledge of the subject matter or reinforce key learning points. Each module ends in a short quiz. The course ends with a test that has an 80% pass mark. Questions in the course are randomised from a choice of three so that learners may retake without getting the same questions.

Customised Content: CityLearning can tailor Fraud Awareness to different jurisdictions and customise the course with content specific to your company.

Accessibility: This course contains audio narration throughout.

Glossary of Terms: Unfamiliar terms are linked to this glossary when they are first used in the course. The glossary can be accessed at any time.

Multimedia Design: This course gets the message across with a mix of text, images, animation and video.

Interactive Content: We design our courses to keep learners engaged and thinking. Complaints Handling contains:

  • navigational interactive elements, such as next/back buttons and icons that reveal more content once clicked.
  • learning interactive elements, including scenario-based questions.

Modular Structure: This course is broken down into short modules that take less than 15 minutes to complete, so learners can easily finish this course at their own pace.

Real Life Case Studies: Learners benefit from studying recent examples of fraud cases. These highlight the importance of preventing fraud.

Available Countries

Our complaint handling eLearning course is available in off-the-shelf versions for Ireland and the UK, with content tailored to each jurisdiction.

If you need to train staff on treating customers well in any other jurisdiction or multiple jurisdictions, we can tailor Complaints Handling to suit your needs.

Quality Assurance

CityLearning enjoys a longstanding reputation for the highest quality course content. We are committed to continuous improvement and have a well-established Quality Assurance System in place to measure and enhance our performance.

All project personnel are highly experienced in developing generic, customised and bespoke eLearning solutions for our clients.


Our courses are regularly reviewed by Subject Matter Experts at our client companies, a UK-based financial services regulatory consultancy and a leading Irish law firm.

Why Choose CityLearning for Fraud Awareness Training?

CityLearning has been creating eLearning compliance training courses for 25 years. Our courses are accredited for Continuing Professional Development (CPD) in Ireland by the Institute of Bankers (IOB), Life Insurance Association (LIA) and Insurance Institute of Ireland (III), and by the Chartered Insurance Institute (CII) in the UK.

Case Study

One of CityLearning’s longstanding customers, a large Irish bank tasked CityLearning with developing a customised Fraud Awareness course that would highlight the real-life impact of fraud. CityLearning worked with this Bank to add a custom story feature to the course. This feature, when clicked outlined actual cases of fraud experienced by the bank in an engaging narrative format. The stories took learners on a journey starting with the context in which the fraud took place, then on to a description of the fraud and finally outlining the devastating consequences of the fraud.    

Frequently Asked Questions

Is this course approved for CPD?

Yes, this fraud awareness course has been approved for one hour of CPD by the following bodies:

  • In Ireland:
    • Institute of Bankers (IOB)
    • Life Insurance Association (LIA)
    • Insurance Institute of Ireland (III)
  • In the UK:
    • Chartered Insurance Institute (CII)


We can request CPD accreditation from other bodies if necessary.

How long will it take to complete this course?

Fraud Awareness should take 45 minutes to one hour to complete.

How is this course delivered?

Fraud Awareness is an eLearning course that should be taken online using a Learning Management System (LMS). This can be either our propriety LMS, CityREPORTs, or an LMS already in place in your company.

CityLearning courses are fully SCORM-compliant for easy upload to another LMS.

Can I customise this course?

Yes, Fraud Awareness can be customised to meet any handling customer complaints training needs specific to your company.

How much does this course cost?

The cost per user of CityLearning’s AML eLearning compliance course depends on the number of users taking the course and whether you take only this course or other CityLearning courses in addition to Fraud Awareness.

Get in touch with us today for a quote. Please be sure to let us know how many users will be taking the course(s) and which course(s) you are interested in.  

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If you are looking at Fraud Awareness, you may also be interested in these other courses from CityLearning: