Operational Resilience Training

Operational Resilience Training


Operational Resilience from CityLearning is an eLearning course that teaches your staff how to manage the operational risks your company faces and ensure that your business stays resilient to disruptions.

Broken down into three 10-minute modules, your staff will get the knowledge and skills they need to manage operational risks, business continuity and outsourcing risk/third-party risk and ensure operational resilience.

Get in touch with us or request a brochure of Operational Resilience to learn more about this eLearning operational resilience course from CityLearning.

Operational Resilience Courses in Europe

CityLearning has provided eLearning compliance courses to nearly all major financial institutions in Ireland along with other large corporations and organisations such as key government bodies, law firms and many more.

Operational Resilience is available off-the-shelf for Ireland. It introduces the holistic approach to mitigating operational disruptions known as operational resilience.

With slight modifications, Operational Resilience can be made fit-for-purpose for staff anywhere in or across the EU. This course is an excellent choice for preparing your company for the incoming Digital Operational Resilience Act (DORA) that takes effect on 17 January 2025.

Operational Resilience
Who is the Target Audience for This Operational Resilience Training Course?

Operational Resilience is made for staff in regulated financial services firms.

This includes:

  • Asset Management
  • Aviation Leasing
  • Credit Unions
  • Fintech
  • General Insurance
  • Investment Banking
  • Leasing and Finance
  • Life Assurance
  • Mortgage Brokers
  • Pension Providers
  • Retail Banking
  • Stockbroking
  • Wholesale Banking
Learning Objectives

Operational Resilience training from CityLearning is built around a set of compliance learning objectives to ensure your staff know how to build operational resilience.

After completing this course, your staff will be able to:

Module 1: Operational Risk and Business Continuity

  • identify operational risks.
  • define operational risk management.
  • describe business continuity management.

Module 2: Operational Resilience

  • define operational resilience.
  • summarise the regulatory requirements concerning operational resilience.
  • outline how operational resilience is tested.

Module 3: Outsourcing Risk Management

  • explain why outsourcing risk management is part of operational resilience.
  • list the main risks outsourcing business services poses to operational resilience.
  • list the core principles of operational resilience.know where to find information about your company’s outsourcing arrangements.
What Does This Operational Resilience Training Course Cover?

Operational Resilience from CityLearning covers how to manage operational risks and disruptions that could affect your critical or important business services.

The first module explains what risk is and why we manage it, how to identify and manage operational risks, and the fundamentals of business continuity management (BCM).

The second module outlines a holistic approach to managing operational risks and business continuity, which can help your company to fulfil its operational resilience obligations under the Central Bank of Ireland’s Cross Industry Guidance and incoming Digital Operational Resilience Act (DORA).

The third module gives an overview of outsourcing risk management and explains why and how this is a part of operational resilience.

Operational Resilience ends in a 12-question course test. Learners must answer at least 10/12 questions correctly to pass the course. Their score will be automatically saved in CityLearning’s Learning Management System (LMS) CityREPORTs, so that compliance with risk management training requirements can easily be proven.  

Course Features

Rigorous Testing: Spot questions are used throughout the course to increase user engagement; they either probe to expand on a learner’s existing knowledge of the subject matter or reinforce key learning points. Each module ends in a short quiz, and the course ends in a 12-question course test with an 80% pass mark. Questions in the course test are randomised from a choice of three so that learners may retake without getting the same questions.

Customised Content: CityLearning can tailor Operational Resilience to different jurisdictions and customise the course to match your company’s risk management framework.

Accessibility: This course contains audio narration throughout.

Glossary of Terms: Unfamiliar terms are linked to this glossary when they are first used in the course. The glossary can be accessed at any time.

Multimedia Design: This course gets the message across with a mix of text, images, animation and video.

Interactive Content: We design our courses to keep learners engaged and thinking. Operational Resilience contains:

  • navigational interactive elements, such as next/back buttons and icons that reveal more content once clicked.
  • learning interactive elements, including scenario-based questions.

Modular Structure: This course is broken down into short modules that take less than 10 minutes to complete, so learners can easily finish this course at their own pace.


Available Countries

Our Operational Resilience eLearning course is available off-the-shelf for Ireland, with content tailored to this jurisdiction.

If you need to train staff on managing operational risk, business continuity and outsourcing risks in any other jurisdiction or multiple jurisdictions, we can tailor Operational Resilience to suit your needs and get your EU-based staff ready for DORA.

Quality Assurance

CityLearning enjoys a longstanding reputation for the highest quality course content. We are committed to continuous improvement and have a well-established Quality Assurance System in place to measure and enhance our performance.


All project personnel are highly experienced in developing generic, customised and bespoke eLearning solutions for our clients.


Our courses are regularly reviewed by Subject Matter Experts and thought leaders in the industry. The content is also reviewed by financial services regulatory consultants in the UK and a leading law firm in Ireland.

Why Choose CityLearning for Operational Resilience Training?

CityLearning has been creating eLearning compliance training courses for 25 years. Our courses are accredited for Continuing Professional Development (CPD) in Ireland by the Institute of Bankers (IOB), Life Insurance Association (LIA) and Insurance Institute of Ireland (III), and by the Chartered Insurance Institute (CII) in the UK.

Case Study

An existing CityLearning customer needed staff training on managing operational and outsourcing risk due to the Central Bank of Ireland’s increased focus on operational resilience and in preparation for the Digital Operational Resilience Act (DORA).  We designed Operational Resilience to meet the requirement.

Frequently Asked Questions

Is this course approved for CPD?

This course is pending approval by the following bodies in Ireland:

  • Institute of Bankers (IOB)
  • Life Insurance Association (LIA)
  • Insurance Institute of Ireland (III)

We can request CPD accreditation from other bodies if necessary.

How long will it take to complete this course?

Operational Resilience should take approximately 30 minutes to complete.

How is this course delivered?

Operational Resilience is an eLearning course that should be taken online using a Learning Management System (LMS). This can be either our propriety LMS, CityREPORTs, or an LMS already in place in your company.

CityLearning courses are fully SCORM-compliant for easy upload to another LMS.  

Can I customise this course?

Yes, Operational Resilience can be customised to meet any operational resilience needs specific to your company.

How much does this course cost?

The cost per user of CityLearning’s operational resilience compliance course depends on the number of users taking the course and whether you take only this course or other CityLearning courses in addition to  Operational Resilience.

Get in touch with us today for a quote. Please be sure to let us know how many users will be taking the course(s) and which course(s) you are interested in.  

Other Courses

If you are looking at Operational Resilience, you may also be interested in CityLearning’s Enterprise Risk Management course. Contact us to learn more!