Consumer Protection Code

Consumer Protection Code Training


If you need to train your staff to comply with the Irish Consumer Protection Code 2012 (CPC) in their day-to-day work, CityLearning has you covered! We offer the only eLearning Consumer Protection Code course in Ireland, Consumer Protection Code.

Broken down into three 15-minute modules, your staff will get the knowledge and skills they need to follow the CPC in your workplace.

Book a short demo of Consumer Protection Code to learn more about this eLearning course from CityLearning.

Consumer Protection Code Training in Ireland

CityLearning has provided eLearning compliance courses to nearly all major financial institutions in Ireland along with other large corporations and organisations such as key government bodies, law firms and many more.

Consumer Protection Code is made for Ireland. This training course teaches your staff how to comply with the spirit and principles of the CPC. It will ensure your employees know how to treat consumers fairly in all parts of your business.

Who is the Target Audience for This This Consumer Protection Code Training Course?

Tailored versions of Consumer Protection Code can be made for different sectors.

This includes:

  • Asset Management
  • Building Societies
  • Credit Unions
  • Fintech
  • General Insurance
  • Investment Banking
  • Law Firms
  • Life Assurance
  • Mortgage Brokers
  • Pension Providers
  • Retail Banking
  • Wholesale Banking
Learning Objectives

CityLearning’s Consumer Protection Code course is built around a set of learning objectives to ensure your staff are trained to follow the Consumer Protection Code (CPC) and treat consumers fairly in your workplace.


After completing this course, you will be able to:

Module 1: Introduction to the CPC

  • discuss the spirit and principles of the CPC.
  • explain how the CPC applies to your company.
  • describe the implications of breaching the CPC.
  • distinguish between customers and consumers.

Module 2: Conflicts, Sales and Marketing

  • list the general requirements of the CPC.
  • outline the product life cycle.
  • define conflicts of interest.
  • summarise the rules on bundling of products.

Module 3: Post-sales Requirements

  • identify the requirements for dealing with individuals acting under a Power of Attorney.
  • recognise the requirements for processing claims and the requirements concerning charges, statements and secondary markets.
  • explain the requirements for handling complaints and dealing with errors.
What Does This Consumer Protection Code Course Cover?

Consumer Protection Code is designed to increase your staff’s awareness of the purpose and main provisions of the Consumer Protection Code (CPC) introduced by the Central Bank of Ireland in 2012. This eLearning course begins by introducing the spirit, principles and scope of the CPC and explaining what could happen if you breach it. It explains how to implement the CPC at all stages in the product lifecycle, from designing and marketing products to responding to customer complaints.

Consumer Protection Code ends in a 20-question course test. Learners must answer at least 16/20 questions correctly to pass the course. Their score will be automatically saved in CityLearning’s Learning Management System (LMS) CityREPORTs, so that compliance with consumer protection training requirements can easily be proven.  

Course Features

Rigorous Testing: Spot questions are used throughout the course to increase user engagement; they either probe to expand on a learner’s existing knowledge of the subject matter or reinforce key learning points. Each module ends in a short quiz, and the course ends in a 20-question course test with an 80% pass mark. Questions in the course test are randomised from a choice of three so that learners may retake without getting the same questions.

Customised Content: Consumer Protection Code can be customised with content specific to your company.

Accessibility: This course contains audio narration throughout.

Glossary of Terms: Unfamiliar terms are linked to this glossary when they are first used in the course. The glossary can be accessed at any time.

Multimedia Design: This course gets the message across with a mix of text, images, animation and video.

Interactive Content: We design our courses to keep learners engaged and thinking. Consumer Protection Code contains:

  • navigational interactive elements, such as next/back buttons and icons that reveal more content once clicked.
  • learning interactive elements, including scenario-based questions.

Modular Structure: This course is broken down into short modules that take less 15 – 20 minutes to complete, so learners can easily finish this course at their own pace.

Real Life Case Studies: Learners benefit from studying recent examples of Consumer Protection Code (CPC) breaches. These highlight the importance of following the CPC principles.

Quality Assurance

CityLearning enjoys a longstanding reputation for the highest quality course content. We are committed to continuous improvement and have a well-established Quality Assurance System in place to measure and enhance our performance.


All project personnel are highly experienced in developing generic, customised and bespoke eLearning solutions for our clients.


Our courses are regularly reviewed by Subject Matter Experts and thought leaders in the industry. The content is also reviewed by financial services regulatory consultants in the UK and a leading law firm in Ireland.

Why Choose CityLearning for Consumer Protection Code Training?

CityLearning is the only provider of an eLearning compliance training course on the Irish Consumer Protection Code.

CityLearning has been creating eLearning compliance training courses for 25 years. Our courses have been accredited for Continuing Professional Development (CPD) by various bodies, including the Chartered Insurance Institute (CII) in the UK and the Institute of Bankers (IOB), Life Insurance Association (LIA) and Insurance Institute of Ireland (III) in Ireland.

Frequently Asked Questions

Is this course approved for CPD?

Yes, Consumer Protection Code has been approved for one hour of CPD by the following bodies:

  • Institute of Bankers (IOB)
  • Life Insurance Association (LIA)
  • Insurance Institute of Ireland (III)

We can request CPD accreditation from other bodies if necessary.

How long will it take to complete this course?

Consumer Protection Code should take approximately one hour to complete.

How is this course delivered?

Consumer Protection Code is an eLearning course that should be taken online using a Learning Management System (LMS). This can be either our propriety LMS, CityREPORTs, or an LMS already in place in your company.

CityLearning courses are fully SCORM-compliant for easy upload to another LMS.

Can I customise this course?

Yes, Consumer Protection Code can be customised to suit your company.

How much does this course cost?

The cost per user of CityLearning’s CPC eLearning compliance course depends on the number of users taking the course and whether you take only this course or other CityLearning courses in addition to Consumer Protection Code.


Get in touch with us today for a quote. Please be sure to let us know how many users will be taking the course(s) and which course(s) you are interested in.  

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